{"id":680,"date":"2025-11-04T10:36:06","date_gmt":"2025-11-04T10:36:06","guid":{"rendered":"https:\/\/ppid.mercubaktijaya.ac.id\/?p=680"},"modified":"2025-11-04T10:36:08","modified_gmt":"2025-11-04T10:36:08","slug":"universitas-mercubaktijaya-gelar-pelatihan-service-excellent-untuk-tingkatkan-kualitas-layanan","status":"publish","type":"post","link":"https:\/\/ppid.mercubaktijaya.ac.id\/?p=680","title":{"rendered":"Universitas Mercubaktijaya Gelar Pelatihan Service Excellent untuk Tingkatkan Kualitas Layanan"},"content":{"rendered":"\n<p>Padang \u2014 Universitas Mercubaktijaya menggelar kegiatan <strong>Pelatihan Service Excellent<\/strong> yang dilaksanakan pada tanggal <strong>4\u20135 November 2025<\/strong>. Kegiatan ini diikuti oleh seluruh dosen, tenaga kependidikan, laboran, pustakawan, driver, security, dan cleaning service di lingkungan universitas.<\/p>\n\n\n\n<p>Pelatihan dengan tema <em>\u201cMewujudkan Layanan Prima Menuju Universitas yang Unggul, Berkarakter, dan Berdaya Saing\u201d<\/em> ini dibuka secara resmi pada <strong>Selasa, 4 November 2025<\/strong>, di Auditorium Universitas Mercubaktijaya. Pelatihan dilakukan oleh narasumber dari MAX Organizer \u00a0yang berpengalaman di bidang pelayanan publik dan pengembangan sumber daya manusia.<\/p>\n\n\n\n<p>Acara diawali dengan laporan dari Ketua Pelaksana, <strong>Winda Listia Ningsih, S.Tr.Keb.<\/strong> Dalam sambutannya, Winda menyampaikan bahwa pelatihan ini dirancang sebagai bagian dari komitmen universitas untuk terus meningkatkan kualitas layanan, baik di bidang akademik maupun non-akademik.<\/p>\n\n\n\n<p>\u201cPelayanan yang prima merupakan wajah sekaligus cerminan mutu universitas di mata mahasiswa, orang tua, mitra, dan masyarakat luas,\u201d ujarnya.<\/p>\n\n\n\n<p>Lebih lanjut, Winda menambahkan bahwa pelatihan ini bertujuan untuk meningkatkan pemahaman dan keterampilan peserta, baik dari sisi <em>soft skill<\/em> maupun <em>hard skill<\/em>, dalam memberikan pelayanan yang profesional, komunikatif, dan berorientasi pada kepuasan stakeholder. Selain itu, kegiatan ini juga menjadi langkah strategis dalam mendukung visi Universitas Mercubaktijaya untuk menjadi perguruan tinggi yang berkarakter dan kompetitif.<\/p>\n\n\n\n<p>Kegiatan dibuka secara resmi oleh <strong>Rektor Universitas Mercubaktijaya, Ises Reni, S.Kp., M.Kep.<\/strong> Dalam sambutannya, beliau menyampaikan apresiasi kepada seluruh peserta yang berpartisipasi aktif dalam kegiatan ini.<\/p>\n\n\n\n<p>\u201cSemoga melalui pelatihan <em>service excellent<\/em> ini, seluruh civitas akademika Universitas Mercubaktijaya dapat semakin terampil dan berkomitmen memberikan pelayanan terbaik, sesuai dengan visi, misi, serta karakter JIWA KITA,\u201d ungkap Rektor.<\/p>\n\n\n\n<p>Pelatihan yang berlangsung selama dua hari ini menjadi momentum penting bagi Universitas Mercubaktijaya dalam memperkuat budaya kerja yang unggul dan berorientasi pada kepuasan pelayanan, sebagai bagian dari langkah nyata menuju universitas yang berdaya saing tinggi dan berkarakter kuat.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Padang \u2014 Universitas Mercubaktijaya menggelar kegiatan Pelatihan Service Excellent yang dilaksanakan pada tanggal 4\u20135 November 2025. Kegiatan ini diikuti oleh seluruh dosen, tenaga kependidikan, laboran, pustakawan, driver, security, dan cleaning service di lingkungan universitas. Pelatihan dengan tema \u201cMewujudkan Layanan Prima Menuju Universitas yang Unggul, Berkarakter, dan Berdaya Saing\u201d ini dibuka secara resmi pada Selasa, 4 [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":681,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"off","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[1],"tags":[],"class_list":["post-680","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Universitas Mercubaktijaya Gelar Pelatihan Service Excellent untuk Tingkatkan Kualitas Layanan - PPID UMCB<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ppid.mercubaktijaya.ac.id\/?p=680\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Universitas Mercubaktijaya Gelar Pelatihan Service Excellent untuk Tingkatkan Kualitas Layanan - PPID UMCB\" \/>\n<meta property=\"og:description\" content=\"Padang \u2014 Universitas Mercubaktijaya menggelar kegiatan Pelatihan Service Excellent yang dilaksanakan pada tanggal 4\u20135 November 2025. 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